Emotional Intelligence at Work
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Author: ICH
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Level: Beginner
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Self-Paced
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Course overview
Emotional Intelligence is the ability to be in touch with one’s emotions to the point where feelings can be identified, understood, and then used in social interactions. It provides ability to read and pick up nonverbal communications, which is benefit to everyone. With our Emotional Intelligence at Work workshop you will be introduced to ideas and techniques for increasing and understanding your Emotional Intelligence. These skills are widely desired by all employers as these employees are better communicators. They are better at developing relationships and have useful conflict resolution skills which are useful in every workplace.
Lesson series
Emotional Intelligence at Work
Module One: Getting Started
Icebreaker
Housekeeping Items
The Parking Lot
Workshop Objectives
Module Two: Introduction to Emotional Intelligence
Definition
History
Who Needs It?
Goals
Case Study
Review Questions
Module Three: Benefits
Raising Awareness
Reducing Anxiety and Stress
Conflict Resolution
Relationship Management
Case Study
Review Questions
Module Four: Social Skills
Building Rapport
Nonverbal Communication
Emotional Awareness
Empathetic Accuracy
Case Study
Review Questions
Module Five: Reducing Anxiety and Stress
Mindfulness
Changing Thoughts
Changing Actions
Long Term Relaxation Techniques
Case Study
Review Questions
Module Six: Conflict Resolution
Working as a Team
Ability to Change
Reverence
Big Picture
Case Study
Review Questions
Module Seven: Relationship Management
Effective Communication
Bringing Out the Best
Motivating
Influencing
Case Study
Review Questions
Module Eight: Overcoming Obstacles at Work
Recognizing Failure
Admitting Failure
Learning from Failure
Implementing Changes
Case Study
Review Questions
Module Nine: Building Rapport
Observing
Asking Questions
Listening
Finding Common Ground
Case Study
Review Questions
Module Ten: Nonverbal Communication
Facial Expressions
Body Language
Giving Full Attention
Space
Case Study
Review Question
Module Eleven: Emotional Awareness and Empathetic Accuracy
Why is it Important?
Cognitive
Emotional
Compassionate
Case Study
Review Questions
Module Twelve: Wrapping Up
Words from the Wise
Review of Parking Lot
Lessons Learned
Completion of Action Plans and Evaluations
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What's included?
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12 Modules
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11 Quizzes
Become a Strategist
Personal brand
You will also learn how to put the ideas presented to you into action and build your own personal brand through content marketing.
